Shipping policy

Shipping Policy

At IVY, we strive to provide you with a seamless shopping experience. Below are the details of our shipping process to ensure clarity and confidence in your purchase.

 

Shipping Locations

We currently offer shipping within Egypt and selected international destinations. If your location is not listed during checkout, please contact us and we’ll do our best to accommodate your request.

 

Processing Time

To ensure every piece meets our exacting standards, our standard fulfillment window is 21 business days. We appreciate your patience as we prepare your order for its journey from our hands to yours.

 

Shipping Rates

Shipping rates are calculated at checkout based on your location and order size. You will be able to view the final shipping cost before completing your purchase.

 

Order Tracking

Once your order has been shipped, you will receive a notification from our shipping partner with a tracking number. You can use this number to track your order via our carrier’s website.

 

Shipping Delays

We value your patience as your order makes its way to you. Occasionally, seasonal demand or customs processing may necessitate an extension of our standard timeline. We will reach out should your delivery require more time. Please note that we cannot assume liability for delays caused by customs or the pace of our shipping carriers.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately at @ivyexclusivebags so we can assist you. Be sure to include your order number and any relevant details for faster service.

 

Contact Us

If you have any questions or concerns about your order or our shipping policy, please feel free to reach out to us at @ivyexclusivebags. We’re here to help!