FAQ

1. What are the features of the IVY bags?

Our bags are designed with both style and practicality in mind. Features include multiple compartments, easy-to-clean materials, and stroller hooks for convenience.

 

2. What’s the difference between the Mamalicious and Celina bags?

The main difference lies in the material and outer design. Both offer the same functionality but cater to different style preferences.

 

3. Do you ship internationally?

We currently ship within Egypt. Standard delivery takes 5 days, and the shipping fee depends on your location.

 

4. What are the shipping fees?

Shipping fees are calculated based on your location and will be shown at checkout.

 

5. Can I use the bags for occasions other than mommy duties?

Absolutely! Our bags are versatile and can be used for work, university, gym, and any other occasions where you need style and organization.

 

6. How can I confirm my order?

Simply send us your address and contact details, and we’ll confirm your order right away 💖.

 

7. When will I receive my order?

Once your order is confirmed, you can expect delivery within 5 working days.

 

8. How can I get a discount on my next purchase?

We offer 5% off your next purchase if you share a picture or video of your IVY bag and tag us on Instagram! ❤️

 

9. My bag has a strong smell, is that normal?

Yes, this sometimes happens when the bags arrive fresh from the factory. The smell is from the glue used and will fade after a couple of days. We recommend leaving the bag open in a well-ventilated area.

 

10. What payment methods do you accept?

We currently accept cash on delivery.

 

11. How can I be notified when a product is back in stock?

Simply let us know, and we’ll notify you as soon as the item is back in stock!