1. What are the features of the IVY bags?
Our bags are designed with both style and practicality in mind. Features include multiple compartments, easy-to-clean materials, and stroller hooks for convenience.
2. What's the difference between the Mamalicious and Celina bags?
The main difference lies in the material and outer design. Both offer the same functionality but cater to different style preferences.
3. Do you ship internationally?
We currently ship within Egypt only.
4. What are the shipping fees?
Shipping fees are calculated based on your location and will be shown at checkout.
5. Can I use the bags for occasions other than mommy duties?
Absolutely! Our bags are versatile and can be used for work, university, gym, and any other occasions where you need style and organization.
6. How can I confirm my order?
Simply send us your address and contact details, and we'll confirm your order right away 💖.
7. When will I receive my order?
Depending on availability of your bag of choice. Most orders are processed and shipped within 21 business days.
8. How can I get a discount on my next purchase?
We offer 5% off your next purchase if you share a picture or video of your IVY bag and tag us on Instagram! ❤️
9. My bag has a strong smell, is that normal?
Yes, this sometimes happens when the bags arrive fresh from the factory. The smell is from the glue used and will fade after a couple of days. We recommend leaving the bag open in a well-ventilated area.
10. What payment methods do you accept?
We currently accept cash on delivery.
11. How can I be notified when a product is back in stock?
Simply let us know, and we'll notify you as soon as the item is back in stock!
LEATHER CARE & REPAIR
12. How do I spot-clean my leather bag?
For everyday marks, gently blot the area with a soft, dry cloth — do not rub. For light soiling, use a barely damp cloth with plain water and blot, then leave the bag to air-dry naturally away from direct sunlight or heat sources. Avoid household cleaners, alcohol-based wipes, or baby wipes, as these can strip the leather's finish.
13. Can I use leather conditioner or cream on my IVY bag?
A small amount of colourless, leather-specific conditioner can help maintain suppleness if applied with a soft cloth and buffed gently. Always test on a hidden seam or base patch first and allow it to absorb fully before use. Avoid heavy wax-based or silicone products.
14. How should I store my leather bag when not in use?
Store your bag stuffed lightly with tissue paper (not newspaper) to help it hold its shape. Keep it in its dust bag or a breathable cotton pillowcase — never sealed in plastic, which traps moisture. Store upright in a cool, dry place away from direct sunlight, humidity, and heat. Avoid stacking heavy items on top of it.
15. How do I protect my bag from moisture and humidity?
Leather and water are not friends. If your bag gets wet, gently blot off excess moisture with a dry cloth and allow it to dry slowly at room temperature — never use a hairdryer or place it near a radiator. In humid climates, store with a silica gel sachet inside the dust bag to absorb excess moisture.
16. How do I care for the hardware (zips, clasps, rings)?
Wipe metal hardware occasionally with a dry, soft cloth to prevent tarnishing. Avoid contact with perfume, hand sanitiser, and salt water. If a zip feels stiff, a very small amount of clear wax (e.g., a candle edge) run lightly along the teeth can help — do not use oil or lubricant spray, which can transfer to the leather.
17. What does IVY's support cover — and what is excluded?
IVY stands behind the quality of its products. We assess structural issues such as stitching failures or hardware defects reported promptly after delivery. The following are not covered: damage from misuse, overloading, or exposure to water, chemicals, or extreme heat; natural wear including scuffs and colour fade from regular use; and damage caused by third-party repairs or alterations.
[⚠️ MERCHANT: Add your specific warranty period and any coverage commitments before publishing.]
18. Can IVY repair my bag?
We offer a repair assessment service. Contact us with photos of the issue and your original order details, and our team will advise on whether the repair is feasible and provide next steps.
[⚠️ MERCHANT: Add turnaround time estimate, any repair fee structure, and whether you use an in-house or third-party repair partner before publishing.]
19. How do I contact IVY for a repair assessment?
Send us a message on Instagram or use the contact form on our website with clear photos of the damage and your order number. We'll respond as quickly as possible.
[⚠️ MERCHANT: Add your preferred contact channel (WhatsApp number, email address, or contact page link) before publishing.]